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ResoXaida
Industry : Legal Technology | Dispute Resolution
Tech Stack : OpenAI GPT-4 | Google Dialogflow CX | Node.js | Express.js | Python | Flask | AWS Lambda | AWS Lightsail | MongoDB Atlas | AWS Amplify | Serverless Framework | Nginx | Gunicorn
Services Offered : Generative AI | AI-powered web App | UI/UX Design | Software Maintenance and Support | Server Monitoring
Most people who find themselves in a legal dispute do not know where to start. They do not know whether their situation calls for a mediator, a lawyer, or something else entirely. They do not know who to call, how much it will cost, or how long it will take. So many of them simply do nothing, not because they do not want to resolve things, but because the first step feels impossibly opaque.
ResoX was built to be that first step. At the heart of the platform is AIDA, an AI Dispute Advisor powered by GPT-4 that sits with users and walks them through their situation in plain, calm, conversational language. AIDA asks the right questions, understands the key factors of the dispute, and then does two things: it recommends the most appropriate resolution pathway, whether that is negotiation, mediation, arbitration, or litigation, and it connects the user with a pre-vetted Dispute Resolution Professional whose specialism, jurisdiction, and language are the right fit for their case.
Building something that helps people navigate a high-stakes, emotionally charged situation requires getting a lot of things right at once. Here is what made this genuinely difficult.
AIDA needed to guide users meaningfully through their situation without giving legal advice. Every question and recommendation had to be structured, neutral, and genuinely useful, without overstepping into territory that requires a licence.
The platform needed to handle many users simultaneously across different legal contexts and languages, without slowing down or degrading the quality of the guidance experience.
Once AIDA completed its assessment, everything the user shared needed to carry forward to the professional automatically, so the user never had to start over and the professional arrived informed.
Finding the right professional is not just about category. Specialism, jurisdiction, preferred language, and availability all shape whether a match is useful or not.
Delivering consistently accurate and reliable legal advice that users can trust, which is critical given the potential consequences of legal outcomes.
Accelerate innovation and transform your business with custom AI and ML solutions.
Zimozi Solutions was chosen to develop AIDA, an innovative AI-powered Dispute Advisor designed to streamline the dispute resolution process. AIDA, developed by Resox, integrates the sophisticated capabilities of ChatGPT 4.0, providing an all-encompassing support system that enhances efficiency and accuracy in identifying the best dispute resolution professionals for users’ legal needs.
We built AIDA’s conversational layer using Google Dialogflow CX and GPT-4 working closely together.
Dialogflow CX manages the structure of the conversation, ensuring AIDA always knows where it is in the assessment and what it still needs to understand.
GPT-4 handles the language, making every response feel natural, empathetic, and clear, even when the topics are sensitive or complicated.
When the assessment is complete, a smart-matching engine takes the profile AIDA has built and searches the professional network for the right fit, filtering across specialism, jurisdiction, and preferred language. A structured case ticket is created automatically and routed to the matched professional with the full conversation context attached, so the handoff is clean and the professional arrives prepared.
The entire backend runs serverless on AWS Lambda, with MongoDB handling session state and case continuity across every interaction.
AIDA holds a structured, empathetic conversation with each user, building a clear picture of their dispute before making any recommendation.
Based on the assessment, AIDA recommends the most appropriate pathway, whether negotiation, mediation, arbitration, or litigation, with clear reasoning the user can understand.
A matching engine connects users with the right pre-vetted professional across commercial contracts, employment, family law, real estate, healthcare, and intellectual property, filtered by jurisdiction and language.
When the assessment closes, a structured case ticket is created and routed to the matched professional automatically, carrying the full conversation context for a seamless handoff.
AWS Lambda and Node.js power the backend, giving the platform the capacity to handle real-world demand across different legal contexts and languages without performance loss.
What used to take weeks of uncertainty and phone calls now takes ten minutes. ResoX gives people a dignified, guided entry point into the legal process, one that meets them where they are, speaks plainly, and connects them with real help. That matters most for the people who previously gave up before they even started.
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