Last updated: 16 October 2026
Zimozi Solutions Pty Ltd (“Zimozi”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit zimozi.au, contact us or engage our services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to us. Separate privacy notices or contractual arrangements may apply to particular products and client projects.
Information we collect
We collect personal information reasonably necessary to manage enquiries and business relationships and provide our services. This may include your name, email address, telephone number, job title, organisation, project requirements, budget preferences, correspondence and feedback.
We may also collect technical and usage information, including your IP address, device and browser type, pages visited, referring website and interactions with our website.
We generally collect information directly from you through website forms, emails, telephone calls and meetings. We may also receive information from your organisation, an authorised representative or providers helping us manage your enquiry.
You may browse our website without identifying yourself and, where practicable, contact us anonymously or using a pseudonym. If you do not provide information needed for a particular request, we may be unable to respond or provide the requested service.
Please do not send sensitive information, such as health information, unless it is needed for an agreed purpose. Where we need to collect sensitive information, we will seek consent unless collection is otherwise permitted or required by law.
How we use your information
We use personal information to respond to enquiries, arrange consultations, prepare proposals and quotes, deliver and support services, manage client relationships, improve our website, maintain security and meet legal obligations.
We may send relevant marketing communications where we have your consent or are otherwise permitted by law. You can opt out using the unsubscribe facility in our messages or by contacting us. We will action electronic marketing unsubscribe requests within five working days. Service-related communications may continue where necessary.
We do not sell your personal information.
Cookies and analytics
Our website may use cookies and similar technologies to support functionality, remember preferences and understand how visitors use the site. These technologies may collect device information, page views and interactions such as clicks and scrolling.
Third-party tools used to support website analytics, enquiry handling and communications may process information on our behalf. Their own privacy policies may also apply to information they collect directly.
You can manage or disable cookies through your browser settings and use any cookie controls made available on the website. Disabling cookies may affect some website features.
Sharing and third parties
We may share personal information with employees, related entities, contractors and service providers who need it to perform their work for us. These may include providers of hosting, cloud storage, analytics, scheduling, communications, contact management and professional advice.
We take reasonable steps to ensure that providers handling personal information on our behalf are subject to appropriate confidentiality, privacy and security obligations. We may also disclose information with your consent or where required or authorised by law.
Our website may link to external websites. Their collection and handling of personal information are governed by their own privacy policies.
Data retention
We retain personal information for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining business records and meeting legal obligations. Retention periods depend on the nature of the information and the applicable requirements.
When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it, unless retention is required by law.
How we protect your information
Personal information may be held electronically in business systems and with service providers. We take reasonable technical and organisational measures to protect it from misuse, interference, loss, unauthorised access, modification and disclosure. Access is limited according to work responsibilities.
No method of online transmission or storage is completely secure. If a data breach occurs, we will assess and respond to it and notify affected individuals and the Office of the Australian Information Commissioner where required by law.
Your rights
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below and describe your request. We may need to verify your identity.
We will respond within a reasonable period. There is no charge to make an access or correction request. If a reasonable charge applies to providing access, we will explain it beforehand. If we refuse a request, we will explain the reasons, unless the law prevents us, and explain how you can complain.
You may also ask us to delete personal information we no longer need. We will consider the request subject to applicable legal and retention requirements.
International transfers
Zimozi works with an international group whose published locations include Australia, Singapore, India and Egypt. Where related entities or service providers assist with enquiries, delivery or support, personal information may be accessed, stored or processed outside Australia, including in Singapore, India and Egypt.
Third-party provider locations depend on the services used. You can contact us for information about overseas handling relevant to your enquiry or service. Where we disclose personal information overseas, we take reasonable steps required by applicable Australian privacy law to protect it, including appropriate contractual and security arrangements.
Privacy enquiries and complaints
If you have a concern about how we handle personal information, contact us through our contact form, by telephone or by post. Please mark written enquiries “Privacy enquiry” or “Privacy complaint” and provide enough detail for us to investigate, together with your preferred reply details.
We will acknowledge your complaint, investigate the issues raised and aim to respond within 30 days. If more time is needed, we will explain why and keep you informed. If you are dissatisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC), where the matter is within its jurisdiction: www.oaic.gov.au/privacy/privacy-complaints.
Changes to this policy
We may update this policy to reflect changes to our practices, services or legal obligations. The latest version will be published on our website with an updated revision date.
Contact
Privacy enquiries – Zimozi Solutions Pty Ltd
38 Apollo Street, Schofields NSW 2762, Australia
Telephone: +61 469 242 230
Contact form: https://zimozi.au/contact-us/
Website: https://zimozi.au/